Monday 9th November we will return to operating as follows:
Opening Times: The opening times for the public to visit our stores in Caerphilly , Cardiff & Penarth are 10am until 4pm Monday to Saturday, we we be closed on Sundays .We are operating normal walk ins for customers with no appointment, max 3 groups per store at any one time. We can offer personal appointments after 4pm if you wish to have the store to yourself, just call us to book an appointment.
In-store Covid procedures : Maximum 3 different family groups allowed in each store at one time. Children are allowed we just ask that customer groups keep a 2 meter distance from one another and our staff. We ask all customers to use hand sanitiser on entry and we provide masks and gloves for customers to use if they wish.
Measuring procedures : We can offer a full, normal measuring service for homes and businesses as we have always done. The only changes are our measuring staff will be using hand sanitiser before and after a home visit and we will wear a mask inside the property.
Fitting : Fitting is as normal except all fitters will wear masks at the property and will also hand santitse before and afterwards. We do ask that customers empty all their personal belongings from the room prior to their arrival and that all furniture left in the room had been wiped with a disenfectant. We also ask that rooms are well ventilated where possible. We can still offer removal and disposal of your existing flooring if required ( this is a chargable service at £3m2).
Fitting & Delivery Times : As time goes on our suppliers are returning to normal and deliveries are resuming. Delivery and fitting times will vary, but from ordering to fitting is generally anywhere from 1 to 3 weeks.
Home sample service : We can bring samples to your home so you don't have to come into store , just call us to discuss your requirements.
Thanks , we hope to see you soon.
From Jamie , Richard all the staff & fitters.