COVID UPDATE Monday 4th January 2021

Please Click Me for updated shop opening times and more store info.

Call us for a free home visit 02920 191 465 info@qualitycarpetsdirect.com

Update Monday 4th January 2021

To all our customers. As of today we are now back under lockdown in Wales and will be until guidance changes. 

SHOPS - This means our warehouse in Taffs Well, click & collect website,  phone lines and email will be OPEN and manned , but our 3 shops in Wellfield rd , Caerphilly & Penarth will have to CLOSE.  The shops will not be open to the public until we get Welsh Gov guidance advising us we are allowed.

FITTING - All fitting that is booked in already with us will go ahead as normal unless we hear form you , we will call to confirm the day before as standard. Our fitters are all self employed so are still allowed to come into customers homes. If you wish to re-arrange you fitting dates please don't hesitate to contact us. 

MEASURING - We are available for home measuring under the current guidelines providing it is safe to do so. Our measuring teams will follow the same safety guidelines we have been following all year as standard. Please phone us to discuss and to book appointments.

DELIVERIES - We fully expect to recieve deliveries from our suppliers during lockdown so supplying & delivering carpets should continue as normal.

Feel free to call us on 029 20191465 or email us with any queries and please be aware that some staff are furloughed so we may be a bit delayed responding.

Many Thanks from all of us at QCD. 

 

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Monday 9th November we will return to operating as follows:

Opening Times: The opening times for the public to visit our stores in Caerphilly , Cardiff & Penarth are 10am until 4pm  Monday to Saturday, we we be closed on Sundays .We are operating normal walk ins for customers with no appointment,  max 3 groups per store at any one time. We can offer personal appointments after 4pm if you wish to have the store to yourself, just call us to book an appointment.

In-store Covid procedures : Maximum 3 different family groups allowed in each store at one time. Children are allowed we just ask that customer groups keep a 2 meter distance from one another and our staff. We ask all customers to use hand sanitiser on entry and we provide masks and gloves for customers to use if they wish.

Measuring procedures : We can offer a full, normal measuring service for homes and businesses as we have always done. The only changes are our measuring staff will be using hand sanitiser before and after a home visit and we will wear a mask inside the property.

Fitting : Fitting is as normal except all fitters will wear masks at the property and will also hand santitse before and afterwards. We do ask that customers empty all their personal belongings from the room prior to their arrival and that all furniture left in the room had been wiped with a disenfectant. We also ask that rooms are well ventilated where possible. We can still offer removal and disposal of your existing flooring if required ( this is a chargable service at £3m2).

Fitting & Delivery Times : As time goes on our suppliers are returning to normal and deliveries are resuming. Delivery and fitting times will vary, but from ordering to fitting is generally anywhere from 1 to 3 weeks. 

Home sample service : We can bring samples to your home so you don't have to come into store ,  just call us to discuss your requirements.

Thanks , we hope to see you soon.

From Jamie , Richard all the staff & fitters.

 

 

 

We Price Match
We Price Match on every product
Free Underlay
Free Underlay with Stainfree carpets
Finance Available
Finance Available on orders over £250
In-house fitters
In-house fitters all work guaranteed
Family Business
Family Business established 1980