Updated 20th June 2020
To all our customers old and new. We are very pleased to announce that we are BACK and all our stores are now OPEN !
We have a few minor changes to opening times and some minor changes to improve how we operate but rest assured everything is now 95% as it was pre-lockdown. We don't yet have all our staff fully back so there may be a slight delay in reponding to messages and queries. Our email & phone lines are running as ususal.
Opening Times: Our new opening times for Caerphilly , Cardiff & Penarth stores are 10am until 4pm Monday to Saturday , we are closed on Sundays. ( We hope to open Wellfield Rd on Sundays in the very near future. )
In-store Covid procedures : Maximum 2 different family groups allowed in each store at one time. Children are allowed we just ask that customer groups keep a 2 meter distance from one another and our staff. To avoid queing we are offering pre booked in-store appointments. We ask all customers to use hand sanitiser on entry and we provide masks and gloves for customers to use if they wish.
Measuring procedures : We can offer a full, normal measuring service for homes and businesses as we have always done. The only changes are our measuring staff will be using hand sanitiser before and after a home visit and we will wear a mask inside the property.
Fitting : Fitting is as normal except all fitters will wear masks at the property and will also hand santitse before and afterwards. We do ask that customers empty all their personal belongings from the room prior to their arrival and that all furniture left in the room had been wiped with a disenfectant. We also ask that rooms are well ventilated where possible. We can still offer removal and disposal of your existing flooring if required ( this is a chargable service at £3m2).
Personal in-store appointments : We can offer personal appointments in the shop where you can have the shop to yourselves for 25mins. Please call 02920 191465 to book your slot and to check availablility.
Fitting & Delivery Times : As time goes on our suppliers are returning to normal and deliveries are resuming. Delivery and fitting times will vary , but from ordering to fitting is generally anywhere from 1 to 3 weeks.
Home sample service : We can bring samples to your home so you don't have to come into store , just call us to discuss your requirements.
Thanks , we hope to see you soon.
From Jamie , Richard all the staff & fitters.